SHIPPING & RETURNS

Free shipping
Free tracked next day shipping for UK orders over £30 & free tracked shipping for US orders over £40.

 

Shipping to the UK
We offer Click & Collect and deliver local orders by our bike courier.

Mainland UK:
Tracked DPD Next Day Delivery 

Northern Ireland:
Tracked DPD Two Day Delivery 

 

Rest of the world
Please note that all international parcels will have customs duties and taxes applied. This is not included in the order cost or shipping fee and may have to be paid by you before receiving your parcel. These fees are dependent on the item, the value and the country of destination - we are not able to adjust or eliminate this amount as it’s not charged by us. 

Europe (including the Republic of Ireland), US and the rest of the world:

Royal Mail Standard

Royal Mail Tracked

Tracked DHL Express

 

Subscription shipping
Subscriptions are shipped in letterbox friendly packaging with Royal Mail 48H service for the UK and Royal Mail large business letter service for the rest of the world.  

 

Returns 
If you’d like to return your item for a refund, please get in touch stating your name, order number and the reason for return. Returns must be made within a 30 day period starting from when the order was received and the item must be in the same condition you received it, unworn/unused and in the original packaging. We will not cover the delivery cost of returning unwanted goods. Although we’re unable to accept returns for coffee, if you’re unhappy with your purchase please let us know and we’ll try to help you the best way possible. 

 

Exchanges
If you’d like to have your order exchanged, please get in touch stating your name, order number, the reason for exchange and the item (with the size if applicable) you’d like it exchanged for. Exchanges must be made within a 30 day period starting from when the order was received and the item must be in the same condition you received it. Please note that exchanges will be subject to assessment and dependent on the level of current stock. We will not cover the delivery cost of returning unwanted goods but will cover the shipping cost for sending out the new item.

 

Damaged goods
If the item is faulty or damaged, please get in touch stating your name, order number and the condition of the item. We’ll get back to you as soon as possible to arrange a replacement, refund or to discuss other viable alternatives.