FREE UK SHIPPING: ORDERS OVER £20 ROYAL MAIL TRACKED 48H, OVER £45 DPD NEXT WEEKDAY TRACKED. SAME DAY DISPATCH: ORDER BEFORE 12PM MON-FRI

FAQs

SHIPPING & PROCESSING

We roast to order from Monday to Friday and aim to process and despatch your order the same working day (Mon-Fri) if the order is placed before 12PM and the next working day if the order is placed after 12PM. Click & collect orders are eligible for same-day pick up if orders are placed before 12PM. There are delays in processing during bank holidays and sales promotions; please contact us if you need more information about the shipping of your order.

UK
Collection on site - Free
Royal Mail Tracked 48H - £2.98
DPD Next Weekday Delivery - £4.17
Free shipping with Royal Mail Tracked 48H for orders over £20.00, free shipping with DPD Next Weekday Delivery for orders over £45.00

NORTHERN IRELAND
Royal Mail Tracked 48H - £2.98 for orders under 2kg
DPD Two Weekday delivery - £10.34/for orders over 2kg
Free shipping with Royal Mail 48 service for orders over £20.00 and under 2kg

EUROPE & REST OF THE WORLD
Shipping rates will be calculated during checkout, based on the weight and dimensions of the parcel. Please note all international parcels will have customs duties and taxes applied, this is not included in the order cost or shipping fee and will be charged by the courier once you receive the parcel. These fees are dependent on the item(s), the value and the country of destination - we are unfortunately not able to adjust or eliminate this amount. Thank you for your understanding!
Available shipping services:
Royal Mail International Standard (not tracked)
Royal Mail International Tracked
DHL Express - all orders over 2kg

We offer free shipping for all UK orders over £20.00 with the Royal Mail Tracked 48H Service and with DPD Next Working Day Delivery on orders over £45.00. The free shipping will be applied to your order automatically during checkout.

COFFEE

We buy as much as we can from the farm, sell while it’s still fresh and when it’s gone, it's gone... but we do often go back to the same coffee the following year, so if there was something you liked, let us know and we'll earmark it for next season! Shoot us a message if you'd like recommendations or find similar coffees to your past favourites.

We believe in designing roast profiles to suit the natural flavour profile of the green coffee. That way no matter how you prefer to brew your coffee, it’ll be a good representation of the already existing flavour and aromatic qualities.
We try every new coffee on an array of brewing methods and if one stands out, we'll have it categorised under either Espresso or Filter on the Coffee menu.

RETURNS & EXCHANGES

If you’d like to return an item for a refund, please get in touch stating your name, order number and the reason for return. Returns must be made within a 30 day period starting from when the order was received and the item must be in the same condition you received it, unworn/unused and in the original packaging. The shipping cost of returning unwanted goods is not covered by us.
Although we’re unable to accept returns for coffee, if you’re unhappy with your purchase please let us know and we’ll try to help you the best way possible.

If you’d like an item exchanged, please get in touch stating your name, order number, the reason for exchange and the item (with the size if applicable) you’d like it exchanged for. Exchanges must be made within a 30 day period starting from when the order was received and the item must be in the same condition you received it. Please note that exchanges will be subject to assessment and dependent on the level of current stock. We don't cover the delivery cost of returning unwanted goods but will cover the shipping cost for sending out the new item.

If you can't find what you're looking for, please contact us here 

If the item is faulty or damaged, please get in touch stating your name, order number and the condition of the item. We’ll get back to you as soon as possible to arrange a replacement, refund or to discuss other viable alternatives.